Customer Service Specialist

Vale de Cambra, Portugal

 

Main Activities and Responsibilities:

  • Build sustainable relationships and trust
    with customer accounts through open
    and interactive communication;

  • Provide accurate, valid and complete
    information by using the right
    methods/tools;

  • Keep records of customer interactions,
    process customer accounts and file
    documents;

  • Follow communication procedures,
    guidelines and policies;

  • Manage incoming phone calls with
    customers;

  • Identify and assess customers ‘needs to
    achieve satisfaction.

We are looking for:

  • University degree in Marketing, Management, Sales Management or Engineering (Industrial Management preferential);

  • Proven customer support experience;

  • Good planning and organizational skills;

  • Proficiency in English (other languages
    are valued);

  • SAP Power User (preferential);

  • Customer orientation and ability to
    adapt/respond to different types of
    scenarios;

  • Excellent communication skills;

  • Ability to multi task, prioritize, and
    manage time effectively;

  • Hardworking and highly motivated
    person, willing to be part of a team.

What we offer:

  • Integration in a multinational environment, with continuous opportunities;

  • Good working environment;

  • Continuous learning.

If you relate to this profile and would like to join a truly international environment, please follow the  instructions below on how to apply. We are looking forward to meeting you. Let us surprise you!

 

How to apply ► Send us your application and CV by 31/10/2021, to our Careers Team with “Customer Service Specialist” as the subject of the email.