Customer Service Specialist


Vale de Cambra, Portugal

 

Main Activities and Responsibilities:

  • Build sustainable relationships and trust
    with customer accounts through open
    and interactive communication;

  • Provide accurate, valid and complete
    information by using the right
    methods/tools;

  • Keep records of customer interactions,
    process customer accounts and file
    documents;

  • Follow communication procedures,
    guidelines and policies;

  • Manage incoming phone calls with
    customers;

  • Identify and assess customers ‘needs to
    achieve satisfaction.

We are looking for:

  • University degree in Marketing, Management, Sales Management or Engineering (Industrial Management preferential);

  • Proven customer support experience;

  • Good planning and organizational skills;

  • Proficiency in English (other languages
    are valued);

  • SAP Power User (preferential);

  • Customer orientation and ability to
    adapt/respond to different types of
    scenarios;

  • Excellent communication skills;

  • Ability to multi task, prioritize, and
    manage time effectively;

  • Hardworking and highly motivated
    person, willing to be part of a team.

What we offer:

  • Integration in a multinational environment, with continuous opportunities;

  • Good working environment;

  • Continuous learning.

If you relate to this profile and would like to join a truly international environment, please follow the  instructions below on how to apply. We are looking forward to meeting you. Let us surprise you!

 

How to apply Send us your application and CV by 31/10/2021, to our Careers Team with “Customer Service Specialist” as the subject of the email.